Shipping Policy

Effective Date: January 1, 2026

Thank you for shopping with JOSEPHINE OSEI BAGS LTD. We are committed to processing and delivering your orders as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Destinations

We currently ship to customers in many countries and regions worldwide. Shipping availability may vary depending on the destination and local carrier services.

If we are unable to deliver to your location, you will be notified before your order is processed.

Estimated Delivery Time

Estimated delivery times are as follows:

• United Kingdom: 3–7 business days

• Europe: 5–10 business days

• United States & Canada: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Other International Destinations: 10–20 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to customs clearance, weather conditions, transportation delays, local postal services, or other circumstances beyond our control.

Shipping Fees

Shipping charges are calculated at checkout based on the destination and shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated on our website.

We are not responsible for delays caused by customs inspections or clearance procedures.

Order Tracking

Tracking information will be provided by email once your order has been shipped, where available.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipment delays, additional shipping charges, or returned packages may occur.

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, please contact us within 7 days of delivery and provide photographs of the packaging and products so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

JOSEPHINE OSEI BAGS LTD

Email: payment@josephin.org

Phone: +44 7312035241

Registered Address:
80 Conway Crescent
Perivale, Greenford
England UB6 8JA
United Kingdom

We appreciate your business and are committed to providing a smooth and reliable shopping and delivery experience.