Privacy Policy

Effective Date: January 1, 2026

At JOSEPHINE OSEI BAGS LTD (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Order details

• Payment information (processed securely by our payment service providers)

• IP address

• Browser type and device information

• Cookies and website usage data

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Communicate order confirmations and shipping updates

• Process payments securely

• Improve our website and customer experience

• Prevent fraud and unauthorized transactions

• Comply with legal and regulatory obligations

Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store or have access to your complete payment card information.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and enhance your shopping experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third parties, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Fraud prevention services

• Government authorities where required by law

These third parties are required to protect your information and use it only for the services they provide.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although no method of transmission over the Internet is completely secure, we strive to use commercially reasonable safeguards to protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to or restrict certain processing activities

• Request a copy of your personal data

• Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

JOSEPHINE OSEI BAGS LTD

Registered Address
80 Conway Crescent
Perivale, Greenford
England UB6 8JA
United Kingdom

Email: payment@josephin.org

Phone: +44 7312035241