Returns & Exchanges

Effective Date: January 1, 2026

At JOSEPHINE OSEI BAGS LTD, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to assist you with returns or exchanges in accordance with the policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Include all original packaging and accessories.

• Not show signs of damage caused by misuse or normal wear.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective or damaged upon arrival:

• Earrings that have been worn or opened

• Personalized or custom-made jewelry

• Gift cards

• Clearance or final sale items (if applicable)

Exchanges

If you wish to exchange an item for a different size, style, or design, please contact our customer support team within 30 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit where appropriate.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Return Process

To initiate a return:

1. Contact our customer support team at payment@josephin.org.

2. Include your order number and reason for the return.

3. Wait for return instructions before sending your package.

4. Securely package the item and return it using the provided instructions.

Returns sent without prior authorization may experience delays in processing.

Return Shipping

Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

If your order has already been dispatched, you will need to follow the return process after receiving the package.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

JOSEPHINE OSEI BAGS LTD

Email: payment@josephin.org

Phone: +44 7312035241

Registered Address:
80 Conway Crescent
Perivale, Greenford
England UB6 8JA
United Kingdom

We appreciate your business and are committed to providing a fair, transparent, and efficient returns and exchanges process.